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 Post subject: Consumer Rights
PostPosted: Thu Oct 01, 2015 8:47 am 
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Joined: Mon Jan 12, 2009 12:02 am
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Location: Oldham, UK
Xbox Gamer Tag: Benjo321
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There's been some big changes to consumer rights in the UK today that replaces the sales of goods act among other things. The main point is that you have a right to a full refund within 30 days if a product is faulty or not fit for purpose. There are also rules set out for digital content now, making it easier to demand a repair or replacement then claim a full or partial refund if they fail to fix it.

http://www.which.co.uk/consumer-rights/ ... rights-act

Positive news for gamers, especially with all the Digital Purchases and DLC we buy these days. Don't put up with broken games, check your rights and demand better :-D

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PostPosted: Thu Oct 01, 2015 10:15 am 
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Joined: Sun Apr 26, 2009 7:38 pm
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Location: Emsworth
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Cheers Benjo, this will come in handy when I'm calmly explaining (a least that's how I'm supposed to do it) to customers why they can't have a refund.


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 Post subject: Re: Consumer Rights
PostPosted: Thu Oct 01, 2015 5:17 pm 
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Joined: Mon Apr 20, 2009 6:51 pm
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It's good news and well overdue.. I can see it being a nightmare to 'police' though.

There's an element of whinging in the gaming community, I can see people trying to abuse it, but... hopefully will go some way towards unfinished games being released.


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